Cancellation & Refund Policy

Premium is a one-time payment for a fixed period. It does not renew and your card, UPI or bank account is never charged again automatically. When the period ends, your account returns to the free plan.

Premium starts as soon as your payment is confirmed. Once it is active, the purchase cannot be cancelled and is not refundable, including for any unused days.

Extending early does not cost you any time: the new period is added after your current end date.

If you are charged more than once for the same purchase, for example after a double tap or a network retry, we refund every extra payment in full to the original payment method.

Email venva.health@gmail.com from your account email with the Razorpay payment IDs (they are in the receipt Razorpay sends you). We start the refund within 7 working days of confirming the duplicate. Your bank usually shows it within 5–7 working days after that.

Premium normally activates within a minute. If your payment went through but Premium is still not active after 10 minutes, email venva.health@gmail.com with your payment ID. We will activate it, or refund the payment in full if we cannot.